Privacy Policy

Last updated: 20 March 2026

Who We Are

This website, betterdriveways.uk, is operated by Better Home Hub Ltd ("we", "us", "our"). Better Driveways is a lead-generation platform that connects homeowners with vetted driveway and patio installers across West Sussex, East Sussex, and Hampshire.

We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

We may collect the following personal data when you use our website:

  • Contact information: name, email address, phone number
  • Project details: service type, property information, postcode, project description and timeline
  • Technical data: IP address, browser type, operating system, pages visited, and referring website
  • Cookie data: preferences, session identifiers, and analytics data

How We Use Your Data

We use your personal data for the following purposes:

  • To match you with suitable driveway installers in your area
  • To send your project details to vetted third-party companies for quotation purposes
  • To respond to your enquiries and provide customer support
  • To improve our website, services, and user experience
  • To comply with legal obligations

The lawful bases for processing your data are: your consent (when you submit an enquiry form), our legitimate interests (to operate and improve our service), and legal compliance.

Who We Share Your Data With

When you submit a quote request or callback form, we share your contact and project details with vetted third-party driveway installation companies in your area for the purpose of providing you with quotes. This is the core function of our service.

We may also share data with:

  • Service providers: hosting, email delivery, and analytics providers who process data on our behalf
  • Legal authorities: where required by law or to protect our legal rights

We do not sell your personal data to third parties for marketing purposes. All third-party companies receiving your data for lead dispatch are contractually obligated to handle it in accordance with UK GDPR.

Cookies

Our website uses cookies to ensure proper functionality and to analyse site usage. The types of cookies we use include:

  • Essential cookies: required for the website to function correctly
  • Analytics cookies: help us understand how visitors use our site so we can improve it
  • Preference cookies: remember your settings and choices

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the website.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your personal data ("right to be forgotten")
  • Restrict processing of your data
  • Object to processing based on our legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months from your last interaction with us. Technical and analytics data may be retained in anonymised form for longer periods.

How to Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.